Dunning letters

A dunning letter is a notice sent to a customer requesting payment of their past due obligations. Texts for these notices are maintained and customers can be flagged or selected to receive a dunning letter depending on their credit review.

Dunning letter process Description
Basic The basic dunning letter process provides the minimal required dunning letter functionality. You can use this process according to these actions:
  • Specify dunning text in multiple languages and assigning a number to each letter and its translations.
  • Select customers for automatic dunning and assigning a distinct dunning letter for each static aging period past due amount.
  • Select customers for on-demand dunning and requesting a specific dunning letter text.
  • Print dunning letters for customers selected for dunning.
Advanced The advanced dunning letter process requires a more sophisticated setup but gives you more flexibility. You can use this process according to these actions:
  • Print a dunning letter based on a customer's language preference.
  • Assign a customer process code representing a side range of dunning options based on the number of delinquent days.
  • Select customers or invoices for dunning that is based on invoice due dates and other options you have specified on the customer process code.
  • Review the customers and invoices that are selected for dunning and modify the selections.
  • Create a print file of the selected letters in one of these formats: A standard Infor print file to view through online and print or a comma-separated value (CSV) file to export and produce customized letters.
  • Maintain a history of all dunning letters printed with associated detail.