Order or line canceling

You can cancel a released or unreleased order or individual lines until you release the shipment in the Warehouse solution. If you have not released the shipment, but have started processing in Warehouse, then you must first undo any feedback you performed and delete the shipment record.

You cannot cancel an order or line that is on hold. Use Cancel Customer Order to specify a cancel reason code when you cancel an order or an order line. If you cancel orders using other Item and Order Billing forms, then the solution uses the default cancel reason code set up at the company level and optionally, at the process level.