Customer returns prohibition

You can prohibit returning of items for certain customers or indicate some of your items as non-returnable after a certain date. This process provides different options of controlling the company's returns. These are the options for Return Limit:

• Prohibit returns without exceptions.
• Prohibit all returns X days after the sale.
• Prohibit all returns after a fixed date.

Limiting returns can be specified at the company level, customer level, customer default level, national account level, item master level, and item location level. You can select the parameters under the OE Customer or Sales options in these processes:

• Billing Company
• Customer Defaults
• National Account
• Interface Customer
• Item Master
• Item Location

For more information on defining returns, see the Billing User Guide,Receivables User Guide and Inventory Control User Guide.