Updating customer representative email address

Use this procedure to change your email on the customer representative record. This procedure is valid for new tenants in Billing and Receivables Portal versions that are released June 2022 or later. Do not use this procedure if you are upgrading from an earlier version of Billing and Receivables Portal.

If someone else changes your email, you are notified and must use the new email address to sign in to Billing and Receivables Portal. If User Verification is enabled, then you must change your password. Use the Forgot Password link on the sign-in form.

  1. Sign in to Billing & Receivables Portal and click My Account.
  2. Click Edit on the email address.
  3. On the Update Email Address page, specify the new email address and your current password.
  4. If user verification is enabled for the site, then you are prompted to provide a verification code. The code is sent to the new email address. You must complete this step to complete the email address change.
  5. The next time you sign in to Billing and Receivables Portal, use the updated email address.