Overview

This is a high-level overview of Billing and Receivables Portal, including information about the solution's major processes and interface with other solutions.

Organizations want their customers to access and view business transactions on a web-based device. Organizations want an efficient account receivable process. Providing a broad range of self-service capabilities for their customers can reduce or eliminate internal customer service centers. The goal is to improve the customer experience and increase customer satisfaction.

Self-service capabilities include these features:

  • View customer orders
  • View order returns
  • View item history
  • View Receivable invoices
  • View Receivable payments
  • Update contact and address information