Customer Order Hold

This service creates a workunit when a customer order is placed on hold on CustomerOrder.

Service	CustomerOrderHoldService
Service name	Customer Order Hold Alert
System	Order Entry
Criteria	BillingCompany, BillingInvoice ProcessLevel
Work Category	None
Prerequisites	Normal order processing should be done, which includes the existence of a customer Order.
Initiating event	Placing a customer order on hold by using the Hold Code on CustomerOrder.
Resolution action	N/A
Variables	CustomerOrder.Company CustomerOrder.Customer CustomerOrder.CustomerOrder CustomerOrder.BillName CustomerOrder.OrderEntryOrderType CustomerOrder.Status CustomerOrder.HoldCode

Possible process flow sequence

The Order Entry Manager is notified that a customer order was placed on hold.

Related IPA Process

The FSM_ION_CustomerOrderHoldAlert process file is delivered with Infor Financials and Supply Management FSM ION Connector.