Customer Order Hold

This service creates a workunit when a customer order is placed on hold on CustomerOrder.

Service CustomerOrderHoldService
Service name Customer Order Hold Alert
System Order Entry
Criteria BillingCompany, BillingInvoice ProcessLevel
Work Category None
Prerequisites Normal order processing should be done, which includes the existence of a customer Order.
Initiating event Placing a customer order on hold by using the Hold Code on CustomerOrder.
Resolution action N/A
Variables

CustomerOrder.Company

CustomerOrder.Customer

CustomerOrder.CustomerOrder

CustomerOrder.BillName

CustomerOrder.OrderEntryOrderType

CustomerOrder.Status

CustomerOrder.HoldCode

Possible process flow sequence

The Order Entry Manager is notified that a customer order was placed on hold.

Related IPA Process

The FSM_ION_CustomerOrderHoldAlert process file is delivered with Infor Financials and Supply Management FSM ION Connector.