Troubleshooting

Writing to the WSClient.log

The WSClient.log contains the xml request that is made by CSF to OneSource and the xml response of OneSource back to CSF. It contains the actual data that is being passed and is useful in troubleshooting problems.

Single tenant customers can request this log file from CloudOps team. Multi tenant customers cannot access WSClient.log. On-premises customers can access WSClient.log directly because they own the server environment.

The Tax log contains information, including the XML. If you have TaxConfigurationWriteLog flag set to True before executing a transaction.