Troubleshooting

Users are not synchronized after database restore

When restoring a previously backed up database is complete, the users found in the backup database may not be synchronized with the current users of the application.

Solution:

Use ION to synchronize users from Infor Ming.le to the application. You have two options: Add users in Ming.le or export users from the previous Ming.le environment and import them to the new Ming.le environment. Through ION, users will synchronized in the application.

Database restore keeps failing

During database recovery, a date and time stamp will be shown to indicate the progress of the activity. If the last activity time is no longer updating, it can be assumed that the restore was not completed on time.

Solution:

Use a tool that consumes APIs and, in particular, supports oAuth1.0a, where you can specify the consumer and secret key. A sample tool that can be used is Insomnia.

These are the details of a sample web API:

Method: POST
URL: https://<server>/api/job/tasks
Body (JSON): 
{
	"TaskId": "forceRestore",
	"IsSystem": true,
	"CustomData": [],
	"Sequence": 1
}
Headers:
Content-Type: application/json
x-infor-tenant: <Tenant ID>

Application does not load

Application does not load upon clicking the icon on Ming.le or is displaying a blank page.

Cause:

This scenario is commonly caused be these issues:

Ming.le is unable to serve the authentication service to Infor CloudSuite PLM for Fashion.
Most of the application services are down.
Network latency issues

Solution:

Clear the website cache and refresh the page.
Contact the Infor Cloud team to check logs and infrastructure, as well as verify the Ming.le setup for the application.

Application loads partially

Main page of the application is loaded but navigation is not available or displays “User not found.”

Cause:

This scenario is commonly caused be these issues:

User account in Ming.le is not synchronized with the application.
Active version is not specified for the current user.
Current role and permissions for the user limits the display of the navigation menu.

Solution:

Make sure ION Document Flow is enabled and integrated with the application to synchronize users from Ming.le
Set the role of the user to have permissions for Manage Versions > Activate Version. This permission enables the user to activate a version.
Set the role of the user to allow viewing of other navigation menu items.

User has no permission to access the information of this module

Current user has no permission to access the information of a module.

Cause:

This scenario is commonly caused be these issues:

The role of the user does not have access to the selected view.
The user has not yet been added to the data hierarchy.

Solution:

Go to Admin > Manage Roles and verify the views for the role associated to the user.
Go to Setup > Hierarchy and add the user to the module.

Loading screen is stuck

Loading screen or icon on a certain view is stuck or does not go away. Loading icon should be displayed at an average of 1-5 seconds. Anything beyond that time frame is an issue.

Cause:

This scenario is commonly caused be these issues:

Current module or view is taking time to process.
Something else happened in the background, and the current view is unable to display the problem.

Solution:

Wait for the view to provide feedback. The process should not take longer than 5 seconds for each activity.
Refresh the page.
Contact the Infor Cloud team. They should receive logs pertaining to the error.