Define request owner
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On the Request panel, select the request that you want to update.
Note: Requests can be automatically assigned to an action owner based on a role if you configure the request ownership settings.
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Locate Role and Action Owner columns and select the corresponding role and
action owners for the request.
Note: The Action Owner field is automatically updated based on the selected role. If there are multiple action owners with the same role, the Action Owner field is left blank. Select an action owner from the list.
If you select an action owner first, the Role field is automatically updated based on the selected action owner. If the selected action owner has multiple roles, the field Role field is left blank. Select a role from the list.