Overview

Infor HRSD Knowledgebase is a multi-tenant, cloud-based content management system that organizations use to make information available to employees through a secure portal. Organizations can create and store content documents on HRSD Knowledgebase. Content documents can contain text, images, and links on topics ranging from health plans, parking policies, safety requirements, employment, and other policies or information. Organizations can configure the content documents to reflect the information it makes available to employees, and define the user groups that can access each document to filter content to the appropriate audience.

HRSD Knowledgebase enables cross-referencing between documents so users can access a piece of content from a primary landing page or from related pages.

Note: A document is the finished product that an end user views as a web page. Content managers access documents from the library, edit and configure those documents, and publish them to make them available to end-users.

HRSD Knowledgebase adopts a framework that is based on best practices learned from the implementation of hundreds of customer portals. With the standard configuration, you can customize content in a variety of ways and still benefit from the deep linking navigation.

This table shows the basic elements of the architecture of an HRSD Knowledgebase portal:


Element	Description	Actions
Document	A unit of content in the content management system. A document can be an HTML page, benefit plans, uploaded PDFs, or integration links. Content editors create, configure, and edit documents that are used to build the documents that the user sees.	Create documents Configure documents Edit documents Publish documents
User group	A collection of users, each of whom share one or more distinguishing characteristics. Portal documents are assigned to groups so that each portal user can access only specific documents based on the groups of which that user is a member.	Write group rules to create groups Delete groups Configure group rules
Home page	The Home page is displayed when users sign in. This page includes widgets that link to current content and serves as the gateway to the portal.	Limited configuration
Landing page	A pre-built main page, such as Leave & Time Off, that has links to content documents that are related by subject. A landing page has nine main sections with links to relevant content documents.	Change group access to a landing page Configure options and data items
Content document	A content document shows information about a specific topic. This content can include policies, options, and forms. A content document can include links to other content documents, landing pages, or external sites.	Change group access to content documents Add and delete content documents Name content documents Add and remove content for a document Change text Add and remove links Map to landing pages
Main Knowledgebase navigation menu	The drop-down Knowledgebase navigation menu that users can access from any page on the site.	Change the order of the landing page links within the menu.
Application navigation menu	A navigation menu to access other applications within the Infor HR Service Delivery portal.

In addition to the tasks that are related to content organization, the HRSD Knowledgebase has editing, workflow, and publishing features.

This tables shows the key content editing elements that you can use:


Element	Description
Editing tools	Tools for editing text, uploading content, adding images to documents, and creating linklists and links.
Check in and check out	Users with editing permissions can check out documents for editing and configuration, during which time no other administrator can edit it.
Publishing	Users with publishing permissions can publish documents to Stage and Live environments.
Workflow	You can circulate a draft of a document to one or more editors, who can review and edit the draft before returning it to you.