Purging a user and anonymizing data from Knowledgebase

Note: Infor employees do not purge users or user data. Only customer administrators can perform these functions.

When a user account is anonymized, the user is purged, the associated user data becomes associated with an anonymous ID and account, and the user is deleted from the user and login tables.

Depending on the applications that the customer implements, any outstanding Case Management tickets, Onboarding tours, Total Rewards accounts, and document changes are identified in the client content toolset during the purge process. If any issues exist, the administrator is directed to the appropriate application to resolve them. When all outstanding issues are addressed, you can purge the account.

  1. Select Administration > Knowledgebase Admin.
  2. Click Users.
  3. Select a user. Make sure the Account Information section is in view.
  4. Click the ellipsis.
  5. Select Purge.
  6. Click OK.