Adding a user

Most users are added automatically during implementation. Administrators with access can manually add user accounts and provide new users with their UserIDs and initial passwords.

  1. Select Knowledgebase > Administration > Knowledgebase Admin.
  2. Click Users.
  3. Click Add New.
  4. Specify this information:
    User ID
    Specify the unique ID for the user.
    Password
    Provide the initial password that the user must use to log in for the first time. The user can change this password, or you can enable the Change Password at Next Login setting to require the user to create a new password immediately after logging in for the first time.

    See Changing the password of a user.

    Email
    Specify the user's email address if applicable. An email address is important for users to update their passwords or for administrators.
    Level Number
    Leave blank. The default value is automatically set when the user account is created.
    Client Content Toolset Access
    Select None.
  5. Optionally, specify information or change the settings in the remaining sections.
  6. Click Save.
  7. If the user is logging in directly, provide their UserID, password, and this URL:
    https://erc.hrsd.inforcloudsuite.com/ASI/Login.aspx