Changing a user's Social Security number

As a security measure, field-level security is applied to the Social Security number fields of users in their profiles.

When an administrator initially views a user profile, only the last four digits of the Social Security number are visible. To view or edit the full Social Security number, the administrator must provide login credentials for verification.

  1. Select Knowledgebase > Administration > Knowledgebase Admin.
  2. Click Users.
  3. Search for the user.
  4. Click the user name.
  5. Select User Properties > Details.
  6. Select the Social Security field.
  7. Provide your password.
  8. Click Validate.
  9. Review the Social Security number and update as required.
  10. Click Update.