Changing the password of a user

You can set a temporary password so the employee can log in, and you can set the system to require the employee to change the password at log in.

  1. Select Knowledgebase > Administration > Knowledgebase Admin.
  2. Click Users.
  3. Search for the user.
  4. Click the user name.
  5. Select User Properties > Password.
  6. Specify this information:
    New Password
    Provide the initial password that the user must use to log in for the first time.
    Confirm New Password
    Provide the same password.
    Change Password at Next Login
    When enabled, this setting requires the employee to create a new password the next time they log in.
  7. Click Update Password.