Exporting a report in multiple files

If the number of records in a report exceeds the maximum number of records for a single export, you must export the report in multiple files.

  1. Select Knowledgebase > Analytics > Knowledgebase Analytics.
  2. Select a category.
  3. Select a report.
  4. If necessary, apply filters.
  5. Click the Export button.
  6. Select a format.
  7. Select the block size, which is the number of records in the export file.
  8. Click Manual to access the Download menu, which shows the number of records to download.
  9. Click Download.
  10. Click Open to open the file, or Save to save the file.
  11. From the Download menu, click Next to export the next batch of records.
  12. Repeat the process until all records are exported.