Exporting user data

HR administrators can export personal information associated with a specific user for the benefit of the user. The data flat file is compressed, encrypted with PGP, and placed in the Secure File Transfer Protocol (SFTP) directory for client pickup. HR administrators can specify one or more exports by these applications:
  • Knowledgebase
  • Case Management
  • Onboarding 4.8.2
  • Offboarding

The Case Management data that is exported includes ticket details that are associated with a specific user, including attachments.

See the Infor HR Service Delivery User and Administration Documentation Library (Cloud) and select Administrator > HRSD Case Management Administration.

The Onboarding data that is exported is based on the data in the New Hire report. This feature is available for customers using version 4.8.2. Customers using previous versions are addressed on a per client request by the support team.

The Offboarding data that is exported is based on the data in the Exit report.

  1. Select Administration > Knowledgebase Admin.
  2. Click Users.
  3. Select a user
  4. Click the ellipses and select Export.
  5. Select the applications from which data is exported and click OK.