Self-service employee tasks and tools
Employees, managers, and field representatives can use HRSD Knowledgebase to generate cases in HRSD Case Management. An understanding of these features can help agents and managers. Other information offers instruction for agents and managers who process cases that are created in HRSD Knowledgebase.
Portal users can create cases with self-service features that are available directly from their HRSD Knowledgebase portal, without having to access the HRSD Case Management application.
This table shows the portal users who can create cases with self-service feature of HRSD Case Management:
| Portal user | Description |
|---|---|
| Employees | Use Ask HR to create cases on their own behalf |
| Managers | Use Ask HR For Managers to create cases that pertain to their direct reports |
| Field representatives | Use Ask HR For HR to create cases regarding employees in the service groups that they serve |
In addition to creating new cases, portal users can view cases to which they have access, view notes and attachments, and complete satisfaction surveys.