Purging a user and anonymizing data from Case Management

Note: Infor employees must not purge users or user data. Only customer administrators should perform these functions.
When a user account is anonymized, these items are affected:
  • The user is purged
  • The associated user data becomes associated with an anonymous ID and account
  • The user is deleted from the user and login tables
When a user account is purged, the system checks for outstanding Case Management tickets. If outstanding issues exist, then the administrator is directed to address the issues. When all outstanding issues have been addressed, the account can be purged.
  1. Select Administration > Knowledgebase Admin.
  2. Click Users.
  3. Select a user.
  4. Click the ellipses icon.
  5. Select Purge from the list.