Agents
This table describes the agents provided by HRSD for GenAI Assistant:
Note: These features are only available once enabled by an administrator in CloudSuite Self-Service Portal (CSSP). If you cannot see these features in your environment, contact your system administrator.
| Agent | Description | Required parameters |
|---|---|---|
| HRSD_GetMyIFS | Use this agent to retrieve details about the current user, including identity, tenant ID, name, and email. | n/a |
| HRSD_GetMyCases | Use this agent to retrieve case information from HR Service Delivery for the current user. | n/a |
| HRSD_GetAccount | Use this agent to retrieve user account information, including direct reports when applicable, from HR Service Delivery based on their IFS ID. | ifsid |
| HRSD_GetTopics | Use this agent to retrieve the list of available topics for filing cases in HR Service Delivery. |
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| HRSD_CloseReopenCase | Use this agent to close or reopen existing cases in HR Service Delivery. Identify a case by its ticket, and provide a resolution and desired status for the case. |
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| HRSD_AddNoteToCase | Use this agent to add notes to an existing open case in HR Service Delivery using the ticket code of the case. |
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| HRSD_GetCaseDetailsAgent_v2 | Use this agent to retrieve detailed case information such as status, subject, issue, notes, and attachments for a specific ticket from HR Service Delivery for the current user. |
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| HRSD_GetCases | Use this agent to retrieve a list of active or archived AskHR and AskHRForManagers cases from HR Service Delivery. |
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HRSD_CreateCaseForDirectReports |
As a manager, use this agent to create cases in HR Service Delivery for direct reports. |
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| HRSD_GetCaseInformation | Use this case to retrieve existing case details from HR Service Delivery. |
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