Using HRSD agents
The scenarios included in this topic demonstrate the expected behavior of the agent in real-world situations. They provide clear, reproducible examples that you can use to learn how to use the agents.
This table shows the testing scenarios to validate HRSD GenAI agents and tools:
| Question | Expected response | Expected Agents and Tools Used |
|---|---|---|
| "Show my cases" | Provides an overview of all open and closed cases for the current user. The response includes the ticket code, topic, subject, details, status, resolution (if closed), and creation date. |
HRSD_GetMyCasesToolkit HRSD_GetMyIFS HRSD_GetMyCases |
| "Show my open cases" | Provides an overview of all open cases for the current user. The response includes the ticket code, topic, subject, details, status, and creation date. |
HRSD_GetMyCasesToolkit HRSD_GetMyIFS HRSD_GetMyCases |
| "Show my closed cases" | Provides an overview of all closed cases for the current user. The response includes the ticket code, topic, subject, details, status, resolution, and creation date. |
HRSD_GetMyCasesToolkit HRSD_GetMyIFS HRSD_GetMyCases |
| "Create a case about benefits missing a period" | Creates a new case for the Benefits topic with the subject missing period and the description details provided in the prompt. |
HRSD_GetMyIFS HRSD_GetAccount HRSD_GetTopics HRSD_CreateCaeForDirectReports |
| "Add a note with approval on the accrual change to the open case" | Adds a note to the specified case with details about the accrual change approval. |
HRSD_GetMyIFS HRSD_GetAccount HRSD_GetCaseDetailsAgent_v2 HRSD_GetMyCases HRSD_AddNoteToCase |
| "Close my case with the resolution of approval provided" | Closes the specified case with the approved resolution text. |
HRSD_GetMyIFS HRSD_GetAccount HRSD_GetCaseDetailsAgent_v2 HRSD_GetMyCases HRSD_CloseReopenCase |
| "about paycheck" | Provides an overview of all cases related to paycheck issues for the current user. The response includes the ticket code, topic, subject, details, status, resolution (if closed), and creation date. |
HRSD_GetMyCasesToolkit HRSD_GetMyIFS HRSD_GetMyCases |