Form configuration

You can configure the main properties and structure of forms through Form Builder.

Creating a form

  1. In Form Builder, select Builder.
  2. Click Create New.
  3. In Properties, specify this information:
    Form Name
    Specify the name or title of the form. This field is required.
    Description
    Provide a description for the form. This field is optional.
  4. To add a confirmation message upon the submission of the form, select the title of the message from the Submit Message dropdown field.
  5. To specify the subject and issue that are assigned to cases created from the form, specify this information:
    Subject
    Specify the subject to assign to cases that are created from the form. Leave blank to use the Subject configured for the associated topic.
    Issue
    Specify the issue to assign to cases that are created from the form. Leave blank to use the Subject configured for the associated topic.
  6. To provide employees access to the cases created from the form after submission, set Show To Employee to Yes.
  7. Click Save.
  8. To assign a group that can access the form:
    1. In Groups, select Unassigned Groups.
    2. Select a check box corresponding to a group. You can select multiple user groups.
    3. Click Assign Group.
  9. To remove the access of a user group to the form:
    1. In Groups, select Assigned Groups.
    2. Select a check box corresponding to a user group to remove form access. You can select multiple user groups.
    3. Click Unassign Group.
  10. To add fields to the form:
    1. Select the Fields tab.
    2. Click Add.
    3. In the Field Type, select from these field types and specify the required field details:
      • To add a Plain Text, specify this information:
        Field Text
        Specify a text that shows static, noneditable content on the form.

        You can configure the content of the plain text using the rich text editor by applying formatting such as font styles, colors, text alignment, and lists. Click Save to save your font configuration.

        Use this field for instructions, labels, or section headers.

        Order
        Specify a number to define the position of the field type on the form.
      • To add a Dropdown, specify this information:
        Field Label
        Specify a name for the field. This is displayed on the form.
        Dropdown Name
        Specify the name of an existing dropdown option.
        Default Value
        Select the value that shows in the field when the form loads.
        Required
        Set to Yes to make the field required, and No to keep the field optional.
        Order
        Specify a number to define the position of the field type on the form.
      • To add a Text, Date, Number, or Textarea field type, specify this information:
        Field Label
        Specify a name for the field. This is displayed on the form.
        Required
        Set to Yes to make the field required and No to make the field optional.
        Order
        Specify a number to define the position of the field type on the form.
      • To add a Checkbox or a Radio Button field type, specify this information:
        Field Label
        Specify a name for the field. This is displayed on the form.
        Option Name
        Specify the name of an existing check box or radio button option.
        Default Value
        Select the value that shows in the field when the form loads.
        Order
        Specify a number to define the position of the field type on the form.
    4. Click Save.
  11. To delete a field type from the form:
    1. In the Fields tab, select the field type from the list.
    2. Click Delete.
    3. Click Yes.
  12. To view the form, click Preview.

Configuring a form

  1. In Form Builder, select Builder.
  2. Select an existing form from the list.
  3. In Properties, specify this information:
    Form Name
    Specify the name or title of the form. This field is required.
    Description
    Provide a description for the form. This field is optional.
  4. To add a confirmation message upon the submission of the form, select the title of the message from the Submit Message dropdown menu.
  5. To modify the subject and issue that are assigned to cases created from the form, specify this information:
    Subject
    Specify the subject to assign to cases that are created from the form. Leave blank to use the Subject configured for the associated topic.
    Issue
    Specify the issue to assign to cases that are created from the form. Leave blank to use the Subject configured for the associated topic.
  6. Set Show To Employee to Yes to provide employees access to the cases created from the form after submission.
  7. Click Update.
  8. To assign a group that can access the form:
    1. In Groups, select Unassigned Groups.
    2. Select a check box corresponding to a group. You can select multiple user groups.
    3. Click Assign Group.
  9. To remove the access of a user group to the form:
    1. In Groups, select Assigned Groups.
    2. Select a check box corresponding to a user group to remove form access. You can select multiple user groups.
    3. Click Unassign Group.
  10. To modify an existing field:
    1. In the Fields tab, select an existing field from the list.
    2. Specify your changes to any of the fields.
    3. Click Save.
  11. To delete a field type from the form:
    1. In the Fields tab, select the field type from the list.
    2. Click Delete.
    3. Click Yes.

Copying a form

  1. In Form Builder, select Builder.
  2. Select a form to copy.
  3. Click Copy.
  4. In the Select Form field, verify the form to copy.
  5. Specify a new name in New Form Name.
  6. In the fields list, select the fields to include in the form copy and clear the fields to exclude from the copy.
  7. Click Proceed.

Deleting a form

  1. In Form Builder, select Builder.
  2. Select an existing form from the list.
  3. Click Delete.