Topic connections
A topic connection links a form to HRSD Case Management. Administrators can connect one or more forms to a single Case Management topic. When a user submits a connected form, a case ticket is automatically created, and a PDF copy of the completed form is attached to the case ticket.
This table shows the required properties when connecting a form to a topic:
| Information | Description |
|---|---|
| Topic | The Case Management topic to which the form is connected |
| Use Form | The form to connect to the selected topic |
| Subject | The subject that is assigned to the case ticket when the form is submitted |
| Issue | The issue that is assigned to the case ticket when the form is submitted |
Note: Administrators can configure the subject and issue at the form level on the form's Properties tab. Form-level values override the topic-level configuration.