Configuring feature toggles

1. Log in as CMsetup administrator.
2. Select Administration > Case Management Admin.
3. In the left navigation panel, click Application Settings.
4. In the Features Toggle section, specify this information:

   Allow Case Cloning

   Set to Yes to enable case cloning.

   SSO for Survey

   Set to Yes to enable single sign-on for surveys.

   Manager Hierarchy

   Set to Yes to enable manager hierarchy features.

   Resolution Text Editor

   Set to Yes to enable rich text editing for Resolution Templates and the Resolution field when cloning cases.

   Case Viewer Tracking

   Set to Yes to show which users are currently viewing the case and provide a real-time viewer count.

   Case Search

   Set to Yes to enable case searching.

   Multi Select Filters

   Set to Yes to enable selecting multiple filters.

   Multi Select-Categories and Subcategories

   Set to Yes to enable agents to select multiple categories and subcategories.

   Ask HR - Share Case With Manager

   Set to Yes to enable sharing cases with managers.

5. Click Update.