Mapping for manual email

This table shows the fields for manual email mapping:

Field	Description
From Email Address	Use this field to identify the employee. If a match is found for one employee, the case is created.
To Email Address	Use this field to identify the mailbox that populates the case topic.
Subject	Use this field to populate the Subject. If the value is blank, the default subject for the mailbox is applied.
Message	Use this field to populate the Issue. If the value is blank, the default subject for the mailbox is applied. The first agent to view the case must complete this field.