Adding and editing mailboxes

1. Select Administration > Case Management Admin.
2. Click Email Channels.
3. Click Adhoc Email.
4. Click Mailboxes.
5. Click Add or select a mailbox.
6. Specify this information:

   Mailbox Name

   Specify the name used for recipients of an ad hoc email. You can use the mailbox address as the mailbox name.

   Mailbox Address

   Specify the full email address of the mailbox to which employees send email.

   Default

   If you are establishing more than one mailbox, specify one mailbox as the default. The default mailbox prepopulates the Email From and Reply To fields when an ad hoc email is sent.