Configuring properties for all notifications

  1. Log in as CMsetup administrator.
  2. Select Administration > Case Management Admin.
  3. Click Populations.
  4. Select a population.
  5. Click Configure Notifications.
  6. Specify this information:
    From
    Specify the email address that is displayed in the From field of the email. For example, CM_NoReply@acme.com.
    From Name
    Optionally, specify the name in the From field of the email. For example, CM Notification Do No Reply. Recipients might attempt to reply to the address unless the name implies that it is an automated notification.
    Suppress for Channel Email cases
    Select Yes to suppress all notifications that pertain to cases that are sourced by channel email. Use this option when an employee generates channel email cases through an internal system form and the employee is not aware that a case is created.
    Survey Link Token Expires
    Specify the number of days until the survey link expires.
    Note: The survey link can expire, but the employee can complete the survey in the serlf-service module until the case is archived.
  7. Click Update.