Showing and hiding columns in the manager queue

Managers can personalize the manager queue by selecting which columns to show for a specific report and saving the configured view. If the view is not saved, the default view is displayed when the manager accesses the report again.

  1. Log in to Case Management.
  2. Select Case Management.
  3. Click Manager Queue.
  4. Select a report.
  5. Click the ellipsis and select Show/Hide Columns.
  6. Select the columns to show and clear the columns to hide.
  7. To save your view:
    1. Click the ellipsis.
    2. Select Save My View.
    3. Click Yes.