Cases

Service center users use cases to track employee issues. Cases are created in these ways:

• Employees can use the Ask HR module to create cases.
• Service center users can manually create cases.

When a case is created, service center users can modify, transfer, and close cases.

This table shows what can be included in a case:

Case component	Description
Case form information	General information is collected in the case form.
Notes	Service center users can add notes to a case. Other agents who service the case can view the notes. Notes can be made available to the employee, or they can be hidden
Attachments	Service center users can attach files to a case. Other agents who service the case can view the attachments. Attachments can be made available to the employee, or they can be hidden.