Creating a case for another manager's direct report

  1. Select an employee from the hierarchy view of another manager's direct reports.
  2. In the New Case column, click the + icon that corresponds to a direct report.
  3. In the form, click Quick Case and then select an option. Otherwise, click Topic and select an option.
  4. Complete the form.
  5. Click Submit.
Note: The cases are displayed only for managers who created them.