Viewing audit information

Administrators can view audit details directly within the case form to track configuration changes and updates.

  1. Open any Case Management Admin menu:
    • Population
    • Service Groups
    • Routing Manager
    • Quick Cases
    • Configurable Lists
  2. Select an item from the list.
  3. On the Properties tab, scroll to locate the Audit Information section.
  4. Review these fields:
    Last modified
    Shows the date and time of the most recent update. The timestamp reflects the logged-in user’s local time zone.
    Last modified by
    Shows the User ID of the person who made the update.
    Note: Audit Information fields are initially blank and populate only after a user makes a change and clicks Update.