Ask HR

Employees use Ask HR in their company's Knowledgebase portal to create cases for themselves or view cases created on their behalf by a service center user.

When a new case is created, it is automatically routed to a service group based on the employee’s population and the selected case topic. For employees who belong to multiple populations, the population with the highest configured priority is used for routing purposes.

If Chat Channel integration is enabled for the site and the service group, employees can initiate a chat during case submission.