Ask HR for HR Quick Cases

A quick case is a case form that includes default values in some of the fields. Using quick cases helps field representatives to save time when opening a case.

Service administrators can use quick cases when one or more quick cases are configured for Ask HR for HR or for the employee's population. The system populates some fields on the case form based on the quick case configuration, and the service administrator can complete the remaining fields on the form.

If quick cases are not configured for the population, the Quick Cases list is not displayed on the form.