Ask HR for Managers

Managers use Ask HR for Managers in their company's Knowledgebase portal to create cases and view cases that they created regarding their direct reports.

When a case is created, it is automatically routed to a service group based on the employee’s population and the selected case topic. For employees who belong to multiple populations, the population with the highest configured priority is used for routing purposes.

If Chat Channel integration is enabled for the site and service group, managers can initiate a chat during case submission.

Cases created through Ask HR for Managers are labeled Mgr Ask HR as the source when viewed in the service center. The manager is the Employee name and the direct report is the Regarding name. Cases created by managers are not visible to their direct reports.