Ask HR for Managers Quick Cases

A quick case is a case form that includes default values in some of the fields. Quick cases can help managers save time when they create cases.

If one or more quick cases are configured for the direct report's population, the manager can select one from the Quick Cases list. The system populates some fields on the case form based on the quick case configuration, and the manager can complete the remaining fields on the form.

If quick cases are not configured for the population, the Quick Cases list is not displayed on the form.