Configuring chat channel messaging

If your organization has implemented chat, then you can configure the standard messages that are viewed by users in specific situations such as when the agent receives a chat request or when the employee or agent is typing. If your system uses multiple languages, then you must also configure translations for locale messages.

  1. Log in as CM setup administrator.
  2. Select Administration > Case Management Admin.
  3. Click Configurable Lists.
  4. Click Chat Channel.
  5. Click a message.
  6. Specify the message in the Text field.
  7. Click Update.