Configuring feature toggles
- Log in as CMsetup administrator.
- Select .
- In the left navigation panel, click Application Settings.
- In the Features Toggle section, set each option to Yes to enable these settings:
- Allow Case Cloning: Case cloning
- SSO for Survey: Single sign-on for surveys
- Manager Hierarchy: Manager hierarchy features
- Case Search: Case searching
- Multi Select Filters: Selecting multiple filters
- Multi Select Categories & Subcategories: Selecting multiple categories subcategories
- Ask HR - Share Case With Manager: Sharing cases with managers
- Click Update.