Configuring email channel error messages

If your organization has enabled chat, you can configure the standard messages that are displayed to users in specific scenarios, such as when the employee does not have a valid email address. You can modify the name of the message, specify the message text, and enable the sender to be carbon copied when a notification is sent to the administrator's email address.
  1. Log in as CM setup administrator.
  2. Select Administration > Case Management Admin.
  3. Click Configurable Lists.
  4. Click Email Channel.
  5. To modify a message, click the message and modify the information in the fields.
  6. Specify this information:
    Name
    Specify the name of the message.
    Text
    Specify the message.
    Notify Sender
    Set to Yes to cc the sender when a message is triggered.
  7. Click Update.