Configuring properties for all notifications

  1. Log in as CMsetup administrator.
  2. Select Administration > Case Management Admin.
  3. Click Populations.
  4. Select a population.
  5. Click Configure Notifications.
  6. Specify this information:
    From
    The email address in the From field of the email. For example, CM_NoReply@acme.com.
    From Name
    The name in the From field of the email. For example, CM Notification Do No Reply. This is optional in addition to an email address. Recipients might attempt to reply to the address unless the name implies that it is an automated notification.
    Suppress for Channel Email cases
    Select Yes to suppress all notifications that pertain to cases that are sourced by channel email. This option can be useful when your channel email cases are generated by an employee who completes a form in your internal system and the employee is not aware that a case had been created.
    Survey Link Token Expires
    The number of days until the survey link expires.
    Note: Even though the link providing access to the survey can expires, the employee can complete any survey from within the self-service module until the case has been archived.
  7. Click Update.