Ask HR for Managers

Managers use Ask HR for Managers in their company's Knowledgebase portal to create cases and view cases that they created regarding their direct reports.

When a new case is created, it is automatically assigned to a service group based on the routing configuration. The population to which the employee belongs and the case topic determine the service group to which the case is initially routed.

If Chat Channel integration is enabled for the site and service group, then managers can chat when submitting a new case.

These cases are labeled Mgr Ask HR as the source when viewed by the service center. The manager is the Employee name and the direct report is the Regarding name. These cases are never shown to the Regarding employee.

If the selected employee belongs to more than one population, then the system defaults to the population that has the highest ranking priority.