Case Management mobile

If your organization has implemented mobile services, then employees can submit cases from their mobile devices, and service center users can view cases.

Capabilities:

Employees and service center users can create cases from their mobile devices.
If the organization uses Infor HR Knowledgebase, users can attach links to Knowledgebase pages to a case as long as those pages have been tagged for mobile.
Users can attach images to a case.

Users cannot do these tasks:

Create quick cases
Remove attachments
Close cases
Chat
Search Knolwedgebase
Complete surveys
Reopen cases