About this guide
This guide provides information for Infor Case Management. It provides insight about key concepts and practices that are related to the setup and configuration of a service center.
Intended audience
This guide is intended for customers who use Case Management as setup administrators.
Organization
This table shows the main topics that are described in this guide.
| Section | Description |
|---|---|
| Overview | An overview of the application. |
| Populations | Information about employee populations. |
| Service groups | Information about service center service groups that serve the populations. |
| Routing and escalation | Information about the use of populations and service groups to configure automatic case routing and escalation. |
| Configuring quick cases | Information about quick case configuration. |
| Lists | Information about list configuration. |
| General settings | Information about the configuration of application-level settings and settings for specific features like email channels email templates, dashboard layout, user group assignment, and the migration utility. |