About tokens

A token is a placeholder variable for a value that exists on the case.


Token	Definition
[AssignedToName]	The service center user that is assigned to the case.
[CaseCode]	The case number, displayed as Case No. in the application.
[EmployeeName]	The first and last name of the employee on the case. Includes middle initial if profile includes middle initial.
[Issue]	The issue field on the case.
[LoginURL]	A hyperlink to bring the user to the Case Management login screen.
[Note]	The note being added to the case.
[Resolution]	The resolution field on the case.
[ServiceGroupName]	The Service Group that is assigned to the case.
[SLADate]	The SLA Date field on the case.
[Subject]	The subject field on the case.
[SurveyLink]	A hyperlink that the employee users to access the case.
[XferReason]	The transfer reason on the case.
[FileNames]	The names of the files that the system did not save as attachments to the case due to an invalid file format.
[BulkCreationID]	This token is referenced as the TaskID for a bulk case creation task.
[BulkCreationCount]	The number of cases that are created for a bulk case creation task.