Infor HR Case Management

Resending existing emails

A resend button has been added so that users can resend existing emails in tickets.

No configuration is required.

Reduced amount of clicks to open survey questions

Users can now click an icon to open a question in one click.

No configuration is required.

Saving chat history

An email is now sent to employees after the chat has ended for the chat history to be saved with the ticket.

No configuration is required.