Infor HR Case Management

Default view for service representatives

My Cases and Unassigned cases are now displayed as the default view for service representatives.

No configuration is required.

Toggle switch for hiding inactive items

A toggle switch has been added to hide the inactive topics, categories, and subcategories from the Active Cases and Active Cases Additional Information case report.

No configuration is required.

"Show to Employee" field default option

The default option of the Show to Employee field is now set to No for notifying the employees about ticket reassignment.

No configuration is required.

Calculation update for Age with Service Group column

The calculation for the Age with Service Group column has been updated to use the Closed Date instead of the Current Date when calculating the value for Closed Cases.

No configuration is required.