Changing a user's social security number

As a security measure, the application uses field-level security on users' social security numbers in user profiles. An administrator initially viewing a user profile has access to only the last four digits of the user's social security number. To view and edit the social security number, the administrator must provide login credentials.

  1. Select Knowledgebase > Administration > Knowledgebase Admin.
  2. Click Users.
  3. Search for the user.
  4. Click the user name.
  5. Select User Properties > Details.
  6. Click in the Social Security field. A validation menu is shown.
  7. Specify your Password and click Validate.
  8. Specify the social security number and click Update.