Viewing email history
Service center users can view email correspondence that pertains to a case in
the email history. The email history includes this information:
- standard notifications that are configured to be logged
- when the case creation email channel is enabled, the original email
- notifications and replies ad hoc email when ad hoc email is enabled
- Access the case.
- Click the case number.
- Click .
- Click a hyperlink in the column to view details.