Ask HR for Managers Quick Cases

A quick case is a case form that includes default values in some of the fields. Quick cases can save managers time when they create cases. If one or more quick cases are configured for the direct report's population, then the manager can choose one from the Quick Cases list. Some case form fields are populated according to the quick case configuration. The manager can then complete the form. If quick cases have not been configured for the population, the Quick Cases list is not shown on the form.