Configuring chat channel messaging

If your organization has implemented chat, then you can configure the standard messages that are viewed by users in specific situations like when a chat request is received or when the employee or agent is typing. If your system uses multiple languages, then you must also configure translations for locale messages.

  1. Login as CM setup administrator.
  2. Select Administration > Case Management Admin.
  3. Click Configurable Lists.
  4. Click Chat Channel.
  5. Click a message.
  6. Type the message in the Text field.
  7. Click Update.