Copying service groups

These elements are copied:

  • Properties
  • Populations that are assigned to the Service Group
  • Chat settings
  • Members
  1. Log in as CMsetup administrator.
  2. Select Administration > Case Management Admin.
  3. Click Utilities.
  4. Click Configuration Migration.
  5. Click Service Groups. The Service Groups page shows the service groups that are present in an alternative environment but are not present in the environment that you are logged into. The Copy button indicates the environment from which you can copy. The Existing page shows the service groups that are present in the environment that you are logged into.
  6. Select one or more service groups.
  7. Click Copy From.