Adding a user

Most users are added automatically during implementation. Administrators with access can manually add user accounts and provide new users with their UserIDs and initial passwords.

  1. Select Knowledgebase > Administration > Knowledgebase Admin.
  2. Click Users.
  3. Click Add New.
  4. Specify this information:
    User ID
    Specify the unique ID for the user.
    Specify the initial password the user uses to log in. The user can change this password at first login.
    Specify the user's email address if applicable. If users are expected to update their passwords, then they should specify email addresses.
    Level Number
    Leave blank. The default value is automatically set when the user account is created.
    Client Content Toolset Access
    Set to none.
  5. You can specify information or change the settings in the remaining optional sections, but this step is not required.
  6. Click Save.
  7. Provide the login page URL, UserID and Password to the user if the user is logging in directly. The users use the login information to log into the site.